Frequently Asked Questions

How does the subscription work?

After your first order you will be charged $8.99 every 30 days automatically. You can pause, skip, or cancel anytime from your account page.

What does 'Buy One, Give One' mean?

For every bag purchased, Lumeroo donates one bag of treats to a shelter through our shelter donation program.

Where are the donated bags going?

We're currently connecting with shelter partners for our first donation drop. As Lumeroo grows, we'll share updates about where bags are donated and the impact each purchase helps create.

Are the treats made with real ingredients?

Yes. Lumeroo treats are made with simple ingredients and gently baked. You can find the full ingredient list on each product page.

Can shelters partner with Lumeroo?

Yes. We'd love to connect with shelters interested in donation partnerships. Please reach out through our contact page.

Can I change or cancel my order?

Yes. If you need to change or cancel your order before it ships, please contact us and we'll help.